It is cities, above all, which are expected to come up with the most efficient solutions for tomorrow’s energy, climate and social issues. City administrations are called upon to anticipate the changes ahead and guide them with suitable concepts and framework conditions. Decision-makers in urban issues must encourage research spirit and drive for innovation, while taking all necessary measures to trigger the necessary changes and developments. Citizens at different levels must be included in decision-making and implementation processes. Red tape must be cut.

Vienna is known for its unique quality of life and regularly takes the lead in international rankings. Citizens, businesses and the city administration have all contributed enormously to this achievement and are spurred on to keep up their great work. The city is drawing on information and communications technology (ICT) to steadily expand its services for citizens and businesses. Various online services and participation models have been developed to raise people’s quality of life and preserve Vienna’s attraction as a business location. Here people take centre stage. The Smart City project has made sure to follow the motto “Vienna. The city for life.”