The structure presented here and the underlying objectives follow the resolution of the Smart City Wien Framework Strategy 2014. The adaptation to the updated version of the Smart City Wien Framework Strategy will follow shortly.

Information and communication technologies are a central driver of innovation and a strength of the location Vienna. The city – from the science sector to businesses through to the public sector – recognises the significance of this segment in the scope of the Smart City Wien Framework Strategy. This incorporates both the generic and infrastructural character of ICT as well as its role to design services in an innovative manner.

Objectives in the area Digitalisation:

  • As part of a joint digitalisation strategy, the City of Vienna and its municipal enterprises use digital data, tools and artificial intelligence in applications that help conserve resources and maintain the city’s high quality of life.
  • By 2025, all processes and services of the municipal administration and its associated enterprises are digitalised and fully automated wherever possible.
  • Vienna has a modern, needs-based digital infrastructure designed for energy- and resource-efficient operation.
  • The City of Vienna uses digital data (mined using state-of-the-art technologies and analytical methods) to support decision-making and for real-time management of urban systems.
  • The City of Vienna uses digital tools to create transparency, enable participation and position itself as a pioneer in the field of open government.
  • The City of Vienna actively makes available the data it generates as open government data, especially for scientific, academic and educational use.
  • The City of Vienna actively seeks collaboration with third parties in order to pilot digital applications, technologies and infrastructure in practice-based urban digital labs and prepare them for roll-out across the entire city.

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