Be it a malfunctioning traffic light, soiled park benches or damaged road signs – the Sag’s Wien app provides people living in Vienna with a fast and easy way of notifying the municipal administration. All they have to do is take a smartphone photo of the problem or send a written notification. Whatever the concern, it will be communicated to the municipal administration in less than a minute. A dedicated team is on call to come out and put things right. Sag’s Wien makes Vienna more mobile, more personal, more networked and more attractive – and it facilitates dialogue between the public and the local authority.

“Corpse discovered, please remove”

Amongst all the many incoming reports there are one or two that are truly bizarre. The team on duty couldn’t believe their eyes when they received a message headed “Please remove this corpse!” Luckily the “corpse” turned out to be a damaged and discarded old bicycle, which was removed by the Municipal Department for Waste Management and Street Cleaning just a few hours later.

This is just one of many examples that show how the Sag’s Wien app helps the City of Vienna to address the concerns of local people and make the city a more attractive place to be. In the first year-and-a-half following the app’s release, the City of Vienna received nearly 30,000 notifications from the public, 97% of which could be resolved.

Improving dialogue through digital participation

Sag’s Wien is a digital participation tool for the people of Vienna and a milestone on the way to becoming a digital city. The app is one of the first projects implementing Vienna’s “Digital Agenda” and was developed in a process involving engaged members of the public.

The Sag’s Wien app thus supports the implementation of the Smart City Wien Framework Strategy in several different ways, with digitalisation of municipal services and increasing opportunities for public involvement and participation both being key components of Smart City Wien.

Contact

Robin Heilig

Municipal Department 01 – project manager Sag’s Wien

E-Mail: robin.heilig@wien.gv.at

Website & Download: Download the Sag’s Wien App